Frequently Asked Questions

About the Craft

What is Ronghua?

Ronghua is a traditional Chinese velvet-flower craft that originated in the Tang Dynasty and is recognized as Intangible Cultural Heritage. Artisans shape pure mulberry silk and fine copper wire entirely by hand into lifelike botanical forms. The flowers never fade, so they have long been given as symbols of glory, prosperity, and enduring love.

What are HOMI brooches made of?

Natural silk velvet fibers, fine copper wire, and a hypoallergenic alloy pin clasp. The silk is 100% natural mulberry silk.

How big are the brooches?

Sizes vary slightly by design. As a guide, our Golden Ginkgo Leaf brooch measures approximately 5 cm × 12 cm (2.0" × 4.7"). Please check the Specifications section on each product page for the exact dimensions of that piece.

Will my brooch look exactly like the photos?

Very closely — but because every piece is shaped by hand, small variations in petal form and color are natural. That uniqueness is part of what you are buying.

Ordering & Payment

How do I place an order?

Choose your piece on the product page, add it to your cart, and complete checkout. You will receive an order confirmation by email.

Which payment methods do you accept?

We currently accept PayPal only.

Can I change or cancel my order?

Yes, if your order has not shipped yet. Contact us at care@homigift.com as soon as possible. Once an order is in transit, we are unable to modify it.

Shipping & Delivery

Do you ship internationally?

Yes. We ship worldwide to a wide range of destinations, and the shipping methods available for your address are shown at checkout.

How much is shipping, and is it free?

Shipping is free on every order, storewide — there is no minimum spend and no shipping charge at checkout. Every brooch ships protected in its signature gift box.

When will my order ship, and how long will delivery take?

After you place your order, it is quality-checked and carefully packed at our Guangzhou logistics center, and ships within 1–3 business days. Delivery is by Free Insured Shipping, with an estimated transit time of 7–12 business days after dispatch. Transit times are estimates, not guarantees — carrier delays, weather, and customs processing can affect them.

Will I receive tracking?

Yes. As soon as your order ships, we will email you a shipping confirmation with a tracking number and link, where the shipping method supports it. Tracking may take some time to update after you receive it.

Will I have to pay customs duties or import taxes?

Possibly, depending on your country. For Canada, the United Kingdom, and the European Union, applicable taxes, duties, and import fees may apply. Where available, they are calculated and collected at checkout and shown before you pay. If they are not collected at checkout, they may be due before or at delivery and are the customer's responsibility. We recommend checking your local import rules before ordering.

What if my package is lost, damaged, or delayed?

Contact us at care@homigift.com and we will help you work with the carrier. If something arrives damaged, see the Returns section below.

I entered the wrong address. What should I do?

Contact us as soon as possible at care@homigift.com. We can usually correct an address before your order ships, but not once it is in transit.

Returns, Exchanges & Refunds

What is your return policy?

You may request a return within 30 days after the last item in your order is delivered. Items must be returned in the same condition you received them — unworn or unused, with tags, and in their original packaging.

Is return shipping free?

Yes. Return shipping is free, and we will provide a return label.

How do I start a return?

Log in to your account to start a return or cancellation request, or contact us at care@homigift.com. If your return is approved, we will send you instructions on where to send your package. Please do not send items back without first requesting a return — unauthorized returns cannot be accepted.

What if my item arrives damaged, defective, or is the wrong item?

Please inspect your order as soon as it arrives and contact us immediately at care@homigift.com. We will make it right.

Can I exchange my brooch for another design?

Please contact us at care@homigift.com before returning your item, and we will talk through the exchange options with you.

When will I receive my refund?

Once we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to your original payment method. Please allow additional time for your bank or payment provider to process and post it.

Are any items non-returnable?

Some items may not be eligible for return as stated on the product listing or in our Refund Policy. If you are unsure about a specific item, contact us before or after ordering and we will confirm.

Customers in the EU and UK also have statutory cancellation rights (generally 14 days). Full details are in our Refund Policy.

Gifting

Does the brooch come in a gift box?

Yes, always. Each piece arrives in our signature celadon gift box with a matching eco-friendly paper tote bag and an artisan certificate of heritage craftsmanship — ready to give as it is.

Wearing & Care

How do I fasten the brooch securely?

Our brooches use an extra-secure locking rotary clasp, designed for heavy outerwear, wool coats, blazers, and knitwear. Press the safety latch, rotate the barrel until the opening aligns with the pin, and lift the pin out to open. To lock, place the pin back in its cradle and rotate the barrel shut. Full illustrated steps are on our How to Wear & Care page.

How should I handle it?

Always hold the brooch by its sturdy brass stem or base plate. Avoid pinching the silk velvet petals or pulling on the fine wire filaments.

What can I wear it with?

Coat and blazer lapels, knitwear and cardigans near the collarbone, scarves and shawls, and structured hats or evening bags all work beautifully.

How do I clean and store it?

Keep it dry — do not submerge it in water, and apply perfume, deodorant, or hairspray before putting it on, never directly onto the silk. Dust can be brushed away gently with a soft, clean, dry makeup brush. Store it in its HOMI celadon gift box, away from humidity, dust, and direct sunlight.